Contact Us

• Free standard shipping on orders over $100 in the lower 48 states and Washington, DC, after promotions and credits and before taxes.
• Orders under $100 that are not oversized ship for $10.
• Most orders ship within 2–3 business days. Tracking is emailed once an order ships.
• We ship within the United States and Canada. Alaska, Hawaii, Canada, and oversized items may have added charges.
• We do not ship to P.O. boxes or outside the U.S. and Canada.
• Canadian customers are responsible for any duties, taxes, brokerage, and carrier fees.

• Use your order number and the email used at checkout to view tracking.
• Check your spam folder if you have not received a shipping confirmation.
• Tracking may take up to 2–3 business days to appear while your order is being prepared.

• Start return and exchange requests through the online return portal.
• Most eligible items may be returned within 30 days of delivery.
• Purchases made between Thanksgiving and Christmas Day have a 45-day return window.
• Items must be returned in the same condition received. Used, damaged, late, or ineligible returns may be refused or receive a partial refund.
• Refunds go to the original payment method and usually appear 5–7 business days after processing.

• Checkout+ includes free return shipping for approved, eligible returns.
• Without Checkout+, return shipping is deducted from the refund.
• Original outbound shipping charges are not refunded.
• Oversized items always have a return-shipping fee, including skis, snowboards, bikes, kayaks, canoes, paddleboards, coolers, grills, racks, camp furniture, and strollers.
• Final-sale and clearance items, life vests, helmets, climbing gear, assembled bikes, and in-person event purchases cannot be returned.
• Orders shipped to Alaska, Hawaii, or international destinations are not eligible for return.

• Free pickup is available at 3869 Steele St Unit 1163, Denver, CO 80205 in York Street Yards.
• Store hours: Thursday–Sunday, 10 AM–6 PM.
• Online local-pickup orders may also be collected Monday–Wednesday, 10 AM–4 PM.
• Bring a photo ID and, if requested, your order confirmation.
• Pick up within 10 business days of the ready notice to avoid cancellation.
• Pickup orders can be returned to the warehouse within 30 days of pickup, in the same condition received, with no return fee.

Every item is inspected and assigned a clear condition grade:

• New: Never worn; original hang tags included.
• Pristine: Unused; protective wrap or tags may be removed.
• Excellent: Used, with no meaningful visible wear.
• Good: Minor cosmetic blemishes; no functional issues.
• Worn: Visible cosmetic wear or repair needs, while remaining functional.
• Washable gear, including clothing and outerwear, is cleaned before sale. Hard goods may retain normal outdoor residue consistent with their condition grade.
• Footwear is never used or worn outside.

• Pre-loved gear keeps useful equipment in service and out of landfill.
• Every item is inspected and clearly graded so customers know what to expect.
• Shop by brand, price, condition, and activity to find gear that fits your next trip.

• Get 10% off by subscribing to emails on the website.
• A 15% military discount is available with proof of service.
• Discount codes cannot be combined.
• WELCOME10: Orders over $100; excludes skis, snowboards, and bikes.
• TAKEOFF10: Orders over $100.
• Out&Back does not price match.

• The direct-to-consumer Trade-In program is currently paused.
• There is no announced restart date.
• Trade-ins submitted through retail partners continue to be received and processed.