SHOP WITH EASE. FREE SHIPPING AND RETURNS*.
*Exclusions apply. See below for more details.
Satisfaction Guaranteed Or Your Money Back
At Out&Back we want to make buying secondhand as easy and stress-free for you as possible. And if by chance you don’t completely love your gear, we also offer free 30-day returns*. Exclusions apply.
Our Return Policy
We understand that sometimes you just don't fall in love with every piece of gear you buy. That's why we offer thirty (30) day returns, excluding the following:
- Clearance and/or final sale items
- Orders placed from Alaska or Hawaii or orders placed internationally.
- Life vests
- Helmets
Used climbing gear and/or climbing gear without its original packaging/tags intact
Gear must be returned in same condition as it was received and may not have sustained significant new damage or wear-and-tear.
Return Shipping Fees
*We offer free returns for eligible items according to our return policy, excluding skis, snowboards, bikes, kayaks, canoes, coolers, paddleboards, grills, racks, camp furniture and strollers which will incur a return shipping fee.
The total amount for return shipping will be deducted from your refund.
Standard size/weight packages will be used to return skis and snowboard and are required to use the prepaid shipping label provided. Large size/weight packages will be used to return bikes, kayaks, canoes, paddleboards, grills, racks, camp furniture and strollers which will incur a return shipping fee.
Returning Items More Than 30 Days Post-Purchase
We don't typically accept returns that are more than 30 days after original purchase date unless the item has been recalled or otherwise deemed unsafe by the manufacturer.