Privacy Policy

LAST UPDATED: SEPTEMBER 8TH 2021

WHAT IS COVERED IN THIS POLICY?

We all care about how our data is collected, used and shared. As such, we’ve taken the time to outline the information we may collect about you directly or indirectly, how we might collect that information and how we might use and share that information, as well as the choices you have regarding your information. That said, the whole point of us collecting any information about you at all is to serve you as best we can. By using Outandback Outdoor’s website you agree to this Privacy Policy.

If you live in the United States anywhere other than California, the section of this Privacy Policy named “UNITED STATES PRIVACY POLICY” will be relevant for you.

If you live in California, the section of this Privacy Policy named “CALIFORNIA PRIVACY POLICY’ will be relevant for you.

 

UNITED STATES PRIVACY POLICY

CATEGORIES OF INFORMATION ABOUT YOU THAT WE COLLECT

For us to serve you effectively we need to know a little about you. In that vein, we collect information attributed to you as well as anonymized information that does not identify you and we may collect various categories of information directly from you as well. The type of information that we collect include: name, mailing address, IP address, email address, account name, physical characteristics as they relate to the activities that our website services (such as size, height or weight), telephone number, various forms of payment information (e.g., credit card number, debit card number, bank account number, etc.), gender, age, products or services you’ve bought or considered buying, Internet activity (e.g., browsing history, search history, clicks), you’re location, preferences, behavior, social media information, online identifier/screenname, account name, employment status/history, intelligence and abilities/aptitudes.

If you live in the United States anywhere other than California, the section of this Privacy Policy named “UNITED STATES PRIVACY POLICY” will be relevant for you.

HOW WE COLLECT INFORMATION ABOUT YOU

The simplest way we collect information from you is by doing so directly when you interact with our website. Examples include when you visit our website, communicate with our customer service team, attend our events, participate in our marketing (e.g., contests, sweepstakes, etc.) or engage with loyalty programs. We may ask you for information directly, we may collect information from your computer, phone or other electronic device or by observing your behavior on our website. Occasionally third parties that we engage with to help run our business may collect data on you on our behalf. Additionally, third parties might get information about you on their own, and we may acquire it from them. It would be impossible to state every instance where we might collect information about you but some of those instances are stated below:

  • In the case where you use Social Sign-on to access our website.
  • In the case where your mobile devices location services are on as you interact with our website.
  • In the case where our website analytics capture your on-site behavior.
  • In the case where our analytics software predicts your preferences.
  • In the case where we access public information about you.
  • In the case where we purchase a third-party database of information in which you are included.
  • In the case where you interact with our direct or indirect marketing campaigns.
  • In the case where you complete a purchase directly on Out&Back Outdoor’s website.
  • In the case where you engage with our sell-back/take-back program.

THE PURPOSE OF COLLECTING YOUR INFORMATION

To effectively run our business we have to collect and use some personal data. The following represent the reasons why we collect your information: (1) to stock products that you want; (2) to ship products that you’ve bought ; (3) to let you know where orders you’ve placed with us are; (4) to operate our customer service operation; (5) to dialogue with you on various topics; (5) to address your comments, questions or complaints; (6) to create a specific on-site experience for you; (7) to be better understand your shopping, browsing and activity habits; (8) to analyze and understand market and user trends; (9) to effectively execute promotions, contests and other marketing activations; (10) to analyze and improve our websites; (11) to market our products and services; (12) to receive and share reviews and other user-generated content; (14) to protect our IT systems, (15) to comply with internal audits or other investigations; (16) to gauge the need for new technology to run our business; (17) to create our business strategy; (18) to understand the performance of our vendors, third-party providers, etc.; (19) to manage our gift card program and residual value programs (20) to keep transaction records; (21) to comply comply with PCI Standards; (22) to detect fraud; (23) to back up data for recovery; and (24) to comply with legal obligations.

INFORMATION WE MAY SHARE

We also share your personal information with our service providers from time to time. For example, we ship out a product we must share your name and address to the courier that will take the product to you. The type of information that we may share: name, mailing address, IP address, email address, account name, physical characteristics as they relate to the activities that our website services (such as size, height or weight), telephone number, various forms of payment information (e.g., credit card number, debit card number, bank account number, etc.), gender, age, products or services you’ve bought or considered buying, Internet activity (e.g., browsing history, search history, clicks), you’re location, preferences, behavior, and social media information.

CONTACTING US

To contact us please write to info@outandbackoutdoor.com

In the body of the email, include your name, your email address and the reason for your note.

 

CALIFORNIA PRIVACY POLICY

CATEGORIES OF INFORMATION ABOUT YOU THAT WE COLLECT

For us to serve you effectively we need to know a little about you. In that vein, we collect information attributed to you as well as anonymized information that does not identify you and we may collect various categories of information directly from you as well.

Personal Information Collected Directly From Consumers

The types of information that we’ve collected directly from people during the last 12 months include: name, mailing address, IP address, email address, account name, physical characteristics as they relate to the activities that our website services (such as size, height or weight), telephone number, various forms of payment information (e.g., credit card number, debit card number, bank account number, etc.), gender, age, products or services you’ve bought or considered buying, Internet activity (e.g., browsing history, search history, clicks), you’re location, preferences, behavior, social media information, online identifier/screenname, account name, employment status/history, intelligence and abilities/aptitudes.

Personal Information Collected Indirectly From Third Parties

The types of information that we may have collected indirectly from third parties over the last 12 months include: name, mailing address, IP address, email address, account name, physical characteristics as they relate to the activities that our website services (such as size, height or weight), telephone number, various forms of payment information (e.g., credit card number, debit card number, bank account number, etc.), gender, age, products or services you’ve bought or considered buying, Internet activity (e.g., browsing history, search history, clicks), you’re location, preferences, behavior, social media information, online identifier/screenname, account name, employment status/history, intelligence and abilities/aptitudes.

Personal Information Collected Indirectly From Third Parties

The types of information that we may have collected indirectly from third parties over the last 12 months include: name, mailing address, IP address, email address, account name, physical characteristics as they relate to the activities that our website services (such as size, height or weight), telephone number, various forms of payment information (e.g., credit card number, debit card number, bank account number, etc.), gender, age, products or services you’ve bought or considered buying, Internet activity (e.g., browsing history, search history, clicks), you’re location, preferences, behavior, social media information, online identifier/screenname, account name, employment status/history, intelligence and abilities/aptitudes.

HOW WE COLLECT INFORMATION ABOUT YOU

How We Collect Information From You Directly

The simplest way we collect information from you is by doing so directly when you interact with our website. Examples include when you visit our website, communicate with our customer service team, attend our events, participate in our marketing (e.g., contests, sweepstakes, etc.) or engage with loyalty programs.

How We Collect Personal Information from Third Parties

On occasion we will collect information about you from third parties that we have contracted with to help run our business. In some cases these third parties may collect information from you directly and furnish it to us. In other cases, they may collect information on you on our behalf.

Examples of How Personal Information Is Collected

It would be impossible to state every instance where we or our designated third parties might collect information about you but some of those instances are stated below:

  • In the case where you use Social Sign-on to access our website.
  • In the case where your mobile devices location services are on as you interact with our website.
  • In the case where our website analytics capture your on-site behavior.
  • In the case where our analytics software predicts your preferences.
  • In the case where we access public information about you.
  • In the case where we purchase a third-party database of information in which you are included.
  • In the case where you interact with our direct or indirect marketing campaigns.
  • In the case where you complete a purchase directly on Out&Back Outdoor’s website.
  • In the case where you engage with our sell-back/take-back program.

THE PURPOSE OF COLLECTING YOUR INFORMATION

To effectively run our business we have to collect and use some personal data. The following represent the reasons why we collect your information: (1) to stock products that you want; (2) to ship products that you’ve bought ; (3) to let you know where orders you’ve placed with us are; (4) to operate our customer service operation; (5) to dialogue with you on various topics; (5) to address your comments, questions or complaints; (6) to create a specific on-site experience for you; (7) to be better understand your shopping, browsing and activity habits; (8) to analyze and understand market and user trends; (9) to effectively execute promotions, contests and other marketing activations; (10) to analyze and improve our websites; (11) to market our products and services; (12) to receive and share reviews and other user-generated content; (14) to protect our IT systems, (15) to comply with internal audits or other investigations; (16) to gauge the need for new technology to run our business; (17) to create our business strategy; (18) to understand the performance of our vendors, third-party providers, etc.; (19) to manage our gift card program and residual value programs (20) to keep transaction records; (21) to comply comply with PCI Standards; (22) to detect fraud; (23) to back up data for recovery; and (24) to comply with legal obligations.

INFORMATION WE MAY SHARE

We also share your personal information with our service providers from time to time. For example, we ship our a product we must share your name and address to the courier that will take the product to you. The type of information that we may share: name, mailing address, IP address, email address, account name, physical characteristics as they relate to the activities that our website services (such as size, height or weight), telephone number, various forms of payment information (e.g., credit card number, debit card number, bank account number, etc.), gender, age, products or services you’ve bought or considered buying, Internet activity (e.g., browsing history, search history, clicks), you’re location, preferences, behavior, and social media information.

The categories of information that we may share with a third party for a business purposes, or have shared during the preceding twelve (12) months, includes the following: name, mailing address, IP address, email address, account name, physical characteristics as they relate to the activities that our website services (such as size, height or weight), telephone number, various forms of payment information (e.g., credit card number, debit card number, bank account number, etc.), gender, age, products or services you’ve bought or considered buying, Internet activity (e.g., browsing history, search history, clicks), you’re location, preferences, behavior, social media information, online identifier/screenname, account name, employment status/history, intelligence and abilities/aptitudes.

We do not sell consumers’ personal information and we have not done so in the past 12 months nor do we ever plan to.

OPTIONS REGARDING YOUR INFORMATION AND HOW TO EXERCISE THEM

Under California state law, you can request to know what personal information we collect, use, disclose, and sell. We have a process that you may use to exercise your rights under California state law. To get this process started please contact us at info@outandbackoutdoor.com.

The below list describes the type of requests for your information that you may make:

  • Request to Know: What you get: 1) the categories and specific pieces of personal information we have collected about you; 2) the sources we use to collect information about you; 3) the business purpose for collecting that information and 4) the third parties we share your information with.
  • Request to Delete: What you get: we will delete any personal information about you that we have collected directly or through our service providers. Once we verify you request, we will delete your information other than if we need to: 1) finish a pending transaction 2) ensure security; 3)exercise a legal right; 4) comply with a different law or binding legal obligation;
  • Self Service: If you are a user in good-standing on our website you may make changes to the information we store on you by logging into your profile and updating the what is listed.
  • Opt-Out of Sale: What you get: Request to not have your information sold and we will honor your request. You may make such a request by emailing info@outandbackoutdoor.com including your name, email address and a title requesting to Opt-Out of Sale.

We will do our best to get to your information requests within 45 days but during that time if we are unable to do so we will notify you of a delay prior to the 45 days expiring.

VERIFYING YOUR IDENTITY

Before complying with an information request as noted above we need to make sure it's actually you making the request. To verify that you are who you say you are we will request that you provide for us your: 1) full name (first, middle, last), 2) email address and 3) mailing address. Depending on the type of request made, a second phase of verification may be needed. For example, if you’re looking to simply know what types of information we have stored about you but NOT for the information itself the first step of verification is sufficient. If you’re looking to have a read out on the specific personal information that we have on you, additional verification steps will be required including submitting a signed statement and a copy of a government issued ID prior to us complying with your request. We will not accept requests from authorized agents without proof that the agent is in fact authorized to make such a request.